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What is ticking? |
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Ticking is the term used in the mattress industry for
the outside cover of the mattress, whether it be cloth
or vinyl. |
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What is American Bedding’s policy on custom sizes? |
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Our company policy is that if you are ordering a special
size cover or mattress, we require that the customer
sign off on the size they are ordering. Please measure
carefully when ordering custom size mattress covers.
American Bedding will not accept product returns for
custom size covers or mattresses. |
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How should I clean my mattress? |
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This is probably the most frequently asked question, and
the answer depends on the specific product. We will
strive to address some of the more common situations:
Our recommendation for cleaning vinyl is to use a liquid
anti-bacterial soap, like liquid Dial Soap or other
antibacterial cleaners. The soap will disinfect and
clean; spraying with Lysol will also help in
disinfecting the mattress. Try to avoid using cleaners
with chlorine, like bleach. The chlorine will dry out
the vinyl, making it brittle, therefore, reducing the
life of the finished product. Spray cleaners like
Formula 409 or Simple Green works well on the SofLux OX
nylon fabrics as well as vinyl. |
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How do I put on a replacement cover? |
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Remove old cover from mattress if it is a foam core
mattress. Lay the foam core on a table. With a person on
each side of the mattress stuff the core into the cover.
Make sure that both people push at the same time. One
of our customers said that he removes the pull tab from
the zipper and puts a spot of Super Glue behind the
zipper glide when closed; this prevents the cover from
being removed, or campers from hiding any camp
contraband. |
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What if I receive damaged or short freight? |
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Always check your freight when receiving; count the
number of pieces and look for damage.
If damage or shortage is evident, mark the receiving
slip while the driver is there. Call American Bedding
to report the damage or shortage. We will require a
copy of the signed delivery slip showing the shipment
was received damaged or short. Note the trucker’s copy
must also show that the shipment was received damaged or
short or we won’t be able to submit a freight claim. If
the above criteria are met, American Bedding will handle
the paperwork for you and see that your damaged product
is replaced. Our customer service is only a call away. |
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Do I have to buy guard rails? |
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American Bedding is mandated by the Consumer Product
Safety Commission to supply guard rails with 30” bunk
beds. If the bed can only be used as a bunk bed, then
guard rails come as part of the bed. If a 30” bed is
demountable you can purchase a single surface, which
does not require a guard rail. All of the bunks that we
sell, whether it be our military style metal bunk beds
or our wooden bunk beds, are designed for guardrails.
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Note: We
strongly recommend that guard rails be used in
bunk configurations. Guard rails go a long way
towards keeping an individual in bed, thus
preventing harmful injuries to residents.
American Camp Association requires that
guardrails be used on all bunks. This is a
requirement for accreditation. For more info on
guardrails go to the ACA website at
http://www.acacamps.org/publicpolicy/bunkbeds.php
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What is your return policy? |
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If you must return an item or shipment, you must obtain
authorization from our customer service personnel. All
returned shipments must arrive prepaid. American
Bedding will not accept any collect freight shipments.
Just as you demand quality from us, we require any
returned items to be in resalable condition. If not,
the credit we give will reflect the resale value of the
item. We do not accept returns for custom size items. |
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What does it cost to ship? |
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Our customer service will be happy to provide you with a
freight estimate. We need to know what item(s) and the
quantity of those items along with the ship-to address
of town, state, and zip code in order to provide you
with a freight estimate. |
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Can I have it shipped to my home? |
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We do not sell mattresses and bunk beds to the residential/home user. |
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How to order? |
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1. Call our toll free number 1-800-203-2507
2. Print out the order form from our web site and
fax the order in.
We accept credit cards: VISA, M/C, AMEX, and Discover |
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Can I order online? |
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We do not have online ordering at this time. |
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What is the difference between SofLux OX and vinyl? |
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SofLux OX is a 210 denier nylon that has been coated on
the back side of the material with a polyurethane
coating to make it waterproof. The formulation of the
coating also allows the fabric to breath. The advantages
of SofLux over vinyl are: |
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Advantages of SOFlux OX over vinyl:
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BREATHABLE
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DOES NOT CRACK LIKE
VINYL
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REDUCES BODY HEAT
BUILD-UP
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ANTI-MICROBIAL /
ANTI-FUNGAL
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WATER-PROOF
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STAIN RESISTANT
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LONGER COVER LIFE
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GREATER COMFORT
Vinyl is made from polyvinyl chloride (PVC). It is
constructed of three different layers of material. A layer of vinyl then a layer
of mesh (know as scrim), this give the vinyl strength, then another layer of
vinyl. The three layers go through a process to laminate them together.
Both vinyl and SofLux OX meet Cal 117 fire
specifications |
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Where are beds and mattresses used? |
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Our metal bunk beds, wooden
bunk beds, folding cots, and dorm beds, are used in a variety of facilities.
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Camp facilities
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Church camps
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College dorm room
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Military Housing
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Housing for migrant workers
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Resident Hall facilities
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Beds for shelters
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Cots for FEMA and
emergency housing
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Beds for portable
housing
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Juvenile homes
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Replacement dorm mattress
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Hunting camps
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Army barracks
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Methods of payment? |
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Credit Card ( VISA, M/C,
AMEX, Discover)
Check
Wire Transfer |
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